Legal

Privacy Policy

Last updated: June 2025  ·  CNC Organisation Pty Ltd  ·  Licence 4681345

Who we are

CNC Buyers Agents is a trading name of CNC Organisation, a licensed Queensland buyer's agent operating across South East Queensland. Our website address is https://cnc.team.

We are committed to protecting the privacy of everyone who visits our website or engages us as a buyer's agent. This policy explains what personal information we collect, why we collect it, how we use it, and your rights in relation to it.

Information we collect

We collect personal information in two contexts: through your use of this website, and through your engagement with us as a client.

Website enquiries and contact forms

• Your name, email address, and phone number when you submit an enquiry or book a consultation
• Your message content and any property details you share with us
• Your IP address and browser information for spam detection purposes
• Cookie data as described below

Client engagement (buyer's agent services)

• Full legal name, date of birth, and residential address
• Contact details including phone number and email address
• Identity verification documents (e.g. driver's licence or passport details) as required under our AML/CTF obligations
• Source of funds and source of wealth information where required by our Customer Due Diligence (CDD) process
• Property search criteria, financial capacity, and purchase objectives
• Information about third parties involved in your transaction (e.g. co-purchasers, solicitors, mortgage brokers) where you have provided this to us

Why we collect your information

We collect and use your personal information for the following purposes:

• To respond to your enquiry and determine whether our services are a good fit for your needs
• To provide buyer's agent services, including property search, analysis, negotiation, and settlement support
• To meet our legal obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), including Customer Due Diligence and identity verification
• To screen clients against sanctions lists and Politically Exposed Person (PEP) databases as required by AUSTRAC
• To report suspicious matters to AUSTRAC where we are legally required to do so
• To comply with our obligations under Queensland real estate licensing law
• To send you property updates, suburb reports, or off-market opportunities where you have subscribed or consented to receive these
• To maintain our business records and respond to any legal or regulatory queries

Customer Due Diligence (CDD) and identity verification

As a licensed buyer's agent and AUSTRAC reporting entity, we are required by law to verify your identity before or when entering into a contract to act on your behalf in a property transaction. This process is known as Customer Due Diligence.

CDD involves collecting and verifying:

• Your full legal name, date of birth, and residential address
• Government-issued identity documents sufficient to verify the above
• Where applicable, information about the source of funds being used to purchase the property

If you decline to provide the information required for CDD, we may be unable to act on your behalf. In some circumstances we may also be required to file a Suspicious Matter Report (SMR) with AUSTRAC. We are prohibited by law from telling you if an SMR has been filed.

In accordance with OAIC guidance, we do not retain copies of full identity documents collected on or after 1 July 2026 beyond what is strictly necessary for verification purposes.

Cookies

Our website uses cookies in the following circumstances:

• If you submit an enquiry form, a cookie may be saved to remember your name and email for convenience on future visits. This cookie lasts for one year.
• If you visit our login page (staff only), a temporary cookie is set to check your browser accepts cookies. It contains no personal data and is discarded when you close your browser.
• Embedded content from third parties (such as YouTube videos) may set their own cookies. We do not control these.

You can disable cookies in your browser settings at any time. Disabling cookies will not prevent you from using our website or submitting an enquiry.

Embedded content

Pages on this site may include embedded content such as YouTube videos or Google Maps. Embedded content behaves as if you had visited those third-party websites directly. Those services may collect data about you, use cookies, and monitor your interaction with the embedded content. Their own privacy policies apply.

Who we share your information with

We do not sell your personal information. We may share your information in the following circumstances:

• With your authority: Solicitors, conveyancers, mortgage brokers, building inspectors, or other professionals involved in your property transaction, where you have engaged them or directed us to liaise with them
• Legal obligation: AUSTRAC, law enforcement, or other regulatory bodies where we are required by law to disclose information — including Suspicious Matter Reports and threshold transaction reports
• Service providers: Our website hosting provider, CRM, and email platform, who are bound by confidentiality obligations and only process data on our behalf
• Spam detection: Enquiry submissions may be processed through an automated spam detection service

We will not share your information for marketing or commercial purposes without your express consent.

How long we retain your information

We retain your personal information for as long as is necessary for the purpose it was collected, or as required by law:

• Enquiry records are retained for up to 2 years from the date of enquiry
• Client records relating to a completed property transaction are retained for a minimum of 7 years in accordance with Queensland real estate licensing requirements
• AML/CTF records, including CDD documentation and transaction records, are retained for a minimum of 7 years from the end of the business relationship, as required by the AML/CTF Act
• Subscription and marketing consent records are retained until you unsubscribe or withdraw consent

Your rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of personal information that is inaccurate, out of date, or incomplete
• Make a complaint about how we have handled your personal information
• Withdraw consent to receive marketing communications at any time by unsubscribing or contacting us directly

Please note that some information collected for AML/CTF compliance purposes must be retained by law regardless of a request for deletion.

Complaints

If you have a concern about how we have handled your personal information, please contact us in the first instance. If we are unable to resolve your concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our services, legal obligations, or business practices. The current version will always be published on this page with the date it was last updated. We encourage you to review this policy periodically.